Thank you for shopping at Archibald Sports Academy. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
1. Returns and Exchanges:
- We accept returns and exchanges within 10 days from the date of delivery.
- To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging.
- Please note that certain items, such as perishable goods or personalized items, are not eligible for return or exchange unless they arrived damaged or defective.
2. Return Process:
- To initiate a return or exchange, please contact our customer support team with your order details and reason for the return or exchange.
- Our customer support team will provide you with further instructions and a return shipping address, if applicable.
3. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment within [number] business days.
- Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to our error or a defective item.
4. Damaged or Defective Items:
- In the event that your item arrives damaged or defective, please contact our customer support team immediately.
- We may request photos or additional information to assess the issue.
- If the item is confirmed as damaged or defective, we will provide a replacement or issue a refund, depending on your preference and product availability.
5. Cancellations:
- If you need to cancel your order, please contact our customer support team as soon as possible.
- We can only cancel orders that have not been shipped yet.
- If the order has already been shipped, you may still proceed with a return. Refer to the "Return Process" section above.
